The Internet Services Providers’ Association (ISPA) was established in 1995 as a trade association to represent providers of Internet services in the UK. ISPA promotes competition, self-regulation and the development of the Internet industry and has over 200 members.

ISPA members come from across the Internet sector and include ISPs, search engines, content platforms and web hosting companies. ISPA members are required to abide by the ISPA code of practice that commits them to provide a 24-hour police contact service and a high standard of transparency and service.

ISPA is focussed on representing its members on important regulatory issues. ISPA liases with Government departments such as the Home Office and Department for Business, Enterprise and Regulatory Reform on behalf of its members and has a strong relationship with Ofcom. Government officials and parliamentarians contact ISPA for its knowledge and expertise in the industry and about issues relating to the Internet.

The Internet Telephony Services Providers’ Association (ITSPA) is the UK VoIP industry’s trade body, representing network operators, service providers and other businesses involved with the supply of VoIP services to business and residential customers within the United Kingdom. ITSPA has the following aims:

To encourage the innovation and development of the VoIP industry through the promotion of self-regulation and competition;  
To reassure consumers that any product or service bought from a company displaying the ITSPA logo comes with a high standard of consumer protection through the ITSPA code of best practice, which is properly enforced and includes a dispute resolution procedure.
To represent the voice of VoIP providers to Ofcom, the UK Government and the European Union (EU) institutions to ensure a favourable environment for the growth for VoIP;
To investigate solutions for industry relating, for example, to peering and interoperability

For further information about ITSPA or ITSPA membership, please consult our website: www.itspa.org.uk

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